Intelligent Digital Engagement Assistant

Start doing more with less. With our IDEA bot, have an army at your back without paying for one.

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Get the Support Where You Need It the Most

Your digital engagement assistant is your sales assistant, customer support and operations analyst to the power of 10. With its human-like feel, your customers and staff will believe it is speaking with your staff rather than a chatbot. Using a unique blend of Artificial Intelligence and Robotic Process Automation, it significantly enhances internal productivity and creates meaningful customer experiences.

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Personalized Recommendations

Increase sales by generating targeted and personalized recommendations for your customers

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24/7 Customer Service

Augment your customer service team by providing 24/7 instant response to your customers most pressing questions.

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Your Favorite Apps

Create personal touch and be where your customers are by integrating your Digital Engagement Assistant with WhatsApp, Skype, Facebook Messenger, WeChat, Telegram and more!

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Optimize Your Team

Provide additional support for your staff by automating routine tasks and processes, while creating an interactive experience, relieving them of cumbersome or other time consuming activities.

McKinsey recently estimated that...
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  • ...Chatbots can save companies 31% in Customer Service and Sales Rep costs, on average.

Best Practice #1: Customer Service
  • Use your Intelligent Digital Engagement Assistant, or IDEA chatbot, to augment your customer service team by responding to and filtering FAQ and standard questions so that your team can handle the most critical and unique questions first.
The Technology

The technology is a combination of Smart BPM, Artificial Intelligence and Robotic Process Automation (RPA) to create a very unique and targeted experience for your customers and team.

AI Technology

You chat, it learns. Organically growing its knowledge base, and turning randomness into action.

Smart BPM

Through RPA, eliminate routine administrative tasks instantly.

Natural Language Processing (NLP)

Interact. Receive human-like responses to all of your queries.
Best Practice #2: Find and Create Up-sell and Cross-sell Opportunities Instantly
  • Use your Digital Engagement Assistant to support or augment your customer service team by segmenting queries and creating opportunities for up-selling and cross-selling
Customer Testimonials
  • But don't just take our word for it. Check out what others are saying about IDEA bot!
Best Practice #3: Dramatically Improve Internal Productivity
  • Use your Digital Engagement Assistant to increase internal productivity by automating approval processes, feedback loops, and task assignments.
Contact us directly to find out more or book a demo!

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